Refund & Cancelation Policy
No Goods may be returned other than with the prior agreement in writing of the Company. Prior to returning any Goods to the Company for any reason, the Customer must contact the Company to obtain a return material authorisation number (‘RMA’). All Goods are returned at the Customer’s risk and expense and should be undamaged by the Customer and in their original packaging. The Customer is responsible for returning Goods to the Company and for providing proof of delivery of such return. Appropriate precautions must be taken in respect of Goods classed and identified as ‘static sensitive’.
All Goods accepted for return should be returned for receipt by the Company within 30 (thirty) days of invoicing. The Company expressly reserves the right to refuse the cancellation of any order for or return for credit of Goods supplied by the Company which are not in the Catalogue, are notified by the Company to be not-in-catalogue Goods, non-stock items or contain any hazardous substances. Consumable items are non-returnable.